Hestan KSO30 Use and Care Manual download pdf (Page 43)

SERVICE DATA RECORD

The location of the serial tag on the product can be seen when the oven door is opened. It is

located on the left side, just inside the oven cavity. See page 6.

Now is a good time to write this information in the space below provided. Keep your invoice

for warranty validation.

Model Number _________________________________

Serial Number __________________________________

Date of Installation or Occupancy __________________

SERVICE

All warranty and non-warranty repairs should be performed by qualified service personnel. To

locate an authorized service agent in your area, contact your Hestan dealer, local representative,

or Hestan Customer Care. Before you call, please have the model number and serial number

information ready.

Hestan Commercial Corporation

3375 E. La Palma Avenue

Anaheim, CA 92806

(888) 905-7463

PARTS LIST

Please visit the Hestan website to access the parts list for your Hestan Indoor product:

www.hestanhome.com.

LIMITED WARRANTY

WHAT THIS LIMITED WARRANTY COVERS

Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of

a Hestan Indoor Cooking product (the “Product”) from an HCC authorized dealer that the

Product is free from defective materials or workmanship for a period of two (2) years from the

date of original retail purchase or closing date for new construction, whichever period is longer

(“Limited Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option, any part

or component of the Product that fails due to defective materials or workmanship during the

Limited Warranty Period. This Limited Warranty is not transferable and does not extend to

anyone beyond the original consumer purchaser (“Purchaser”). This Limited Warranty is valid

only on Products purchased and received from an HCC authorized dealer in the fifty United

States, the District of Columbia and Canada. This Limited Warranty applies only to Products in

non-commercial use and does not extend to Products used in commercial applications.

HOW TO OBTAIN WARRANTY SERVICE

If the Product fails during the Limited Warranty Period for reasons covered by this Limited

Warranty, the Purchaser must immediately contact the dealer from whom the Product was

purchased or HCC at 888.905.7463.

Purchaser is responsible for making the Product reasonably accessible for service or for paying

the cost to make the Product reasonably accessible for service. Service is to be provided during

normal business hours of the authorized Hestan Commercial Service Provider. To the extent

Purchaser requests service outside of the normal business hours of the authorized Hestan

Commercial Service Provider, Purchaser will pay the difference between regular rates and

overtime or premium rates. Purchaser is required to pay all travel costs for travel beyond 50

miles (one way) from the nearest authorized Hestan Commercial Service Provider.

PARTS / SERVICE

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Hestan KSO30 Use and Care Manual Page 43

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